The Electricity Company of Ghana (ECG) on Monday December 6, 2021 commissioned a new District Office at Juapong in the North Tongu District of the Volta Region.
The General Manger of the company (Tema Region), Ing. Emmanuel Akinie, noted that the location of the office complex at Juapong is to reduce the long distances travelled to and from the former station at Somanya for its services.
“It is our belief that bringing our services closer to customers will help ease travel time for them, as well as travel time on the company’s side especially where faults are concerned thereby creating a much more enabling working relationship between ECG and its customers to be served by the district office”, said Ing. Akinie.
Thus, areas including Juapong, Volo, Vume, Dorfor, Adidome, Torgome, Akwamufie, Apegusu, Mpakadan, Asikuma, Anum, Boso, Kissiflui, Norvisi, Kpota and surrounding communities will have easier accessibility when it comes to transacting business with ECG.
The Company’s Managing Director, Mr. Kwame Agyemang-Budu who spoke at the commissioning said the services available in the ultra-modern office include payment of electricity bills, reporting of electricity faults, reporting of illegal connections and reconciliation of billing anomalies.
Other services are provision of customer educational material on ECG’s operations, tips on efficient uses of electricity, applications for new service connections, application for separate meter connections, general enquiries about electricity issues and many more.
Mr. Agyemang-Budu admitting that the power supplier’s system has electrical faults and billing anomalies which are experienced by its customers, said they are not peculiar to its system alone but are faced everywhere else in the world where distribution business takes place.
In light of this, the Managing Director urged the public to visit its office and transact the full range of electricity business because it has “Faults gangs who work around the clock, day and night, 24/7 to ensure that lights are on and faults are rectified as and when they occur”.
“We also have very smart Customer Relations Executives in all our district offices and Customer Service Centers who are responsible for resolving all commercial complaints” added the Managing Director.
He also took the opportunity to urge the beneficiary communities to as a matter of urgency pay their outstanding bills “promptly and in full.”
“We have embarked on aggressive revenue collection exercise from now till the end of the year. I am therefore appealing to all defaulting customers to come here and also go to all ECG offices and outlets to pay their electricity bills promptly” he said.
