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The Management of Ghana Water Company Limited (GWCL) has directed all customers to make available evidence of settled arrears to the company to avoid being disconnected from the water supply point.
This follows the company’s nationwide revenue mobilization exercise which began Wednesday, December 14, 2022.
According to the Management, there would be a disconnection team and a task force deployed in all the regions and district offices, who will “disconnect all categories of customers whose bills are in arrears”.
“Disconnected customers will be made to pay their bills in full together with reconnection fees before they are reconnected” a statement issued by the Management indicated.
“We therefore advise our valued customers to make efforts to pay their bills and clear all arrears to avoid being disconnected,” the statement added.
GWCL also mentioned that apart from disconnecting defaulters, “the teams will check illegal connections, self–reconnections and the use of in-line boosters pumps at customer’s premises. All persons found to be engaged in such criminal activities shall be handed over to the Police for prosecution.”
“Paid-up customers must leave their payment receipts behind when leaving their homes (premises) to avoid wrongful disconnections. Also, customers who have paid via mobile money or other electronic means will need to show SMS or electronic payment receipts as proof of payment.”
Below is the full statement
Management of Ghana Water Company Limited wishes to inform its cherished customers and the public that the company will embark on a nationwide revenue mobilization exercise to retrieve all arrears owed by customers from Wednesday 13th December 2022.
Disconnection teams and Task Forces in all the regions and districts Offices will disconnect all categories of customers whose bills are in arrears. Disconnected customers will be made to pay their bills in full together with reconnection fees before they are reconnected. We therefore advise our valued customers to make efforts to pay their bills and clear all arrears to avoid being disconnected.
Apart from disconnecting defaulters, the teams will check illegal connections, self –reconnections and the use of in-line boosters pumps at customer’s premises. All persons found to be engaged in such criminal activities shall be handed over to the Police for prosecution.
Paid-up customers must leave their payment receipts behind when leaving their homes (premises) to avoid wrongful disconnections. Also, customers who have paid via mobile money or other electronic means will need to show SMS or electronic payment receipts as proof of payment.
Payments of water bills can be made at all Ghana Water Company Limited Offices and Revenue Collection Points, via mobile money payments such as Vodafone cash, MTN MOMO, AirtelTigo cash, Slydepay, Express pay and all GWCL partnered banks across the country. Follow the mobile money payment process’ on your network and pay your bills in comfort.
Management entreats customers to cooperate with the teams as they undertake this all-important exercise in our effort to collect and mobilize the much-needed revenue to improve on our water supply service in the country.
The public is also encouraged to contact GWCL via WhatsApp on these numbers; 0555123393, 0555155524, or call 0207385088, 0207385089, 0207385090 for any enquiries. The toll-free line is 0800 40 000 for Vodafone cell and land lines only and 0302 218240 for all other networks. The cooperation of the public is greatly appreciated.
GWCL……At Your Service
