Staff of the Juapong District of the Electricity Company of Ghana have been taken through a seminar on security and safety as they go about their duties.
The seminar, held at the District Office on Tuesday April 15, 2025, had Chief Inspector Eugene Osafo Obiri of the Ghana Police Service, who is in charge of Juapong, Frankadua, Nudu, Apegusu, Mpakadan and surrounding areas as the keynote speaker.
Chief Inspector Obiri spoke generally to the staff on how they should endeavor to improve on their customer relations as, “in some instances, the way you speak about your reasons for being on the field, expectations from customers and possible sanctions could lead to some anger and possible violence”.
He added that workers should always scan their environments and that should they sense any possible danger, they should retreat and report to their supervisors and the Police.
He admonished that “as staff of ECG dealing with different kinds of people, you need to exercise and show very high levels of patience and restraint so as to possibly diffuse tension where necessary for work to go on smoothly”.
The Chief Inspector spoke on some people who go about various communities to extort money from unsuspecting customers in the name of ECG. He admonished the staff to always be in the right attire and also be ready to show their staff identity cards to customers when necessary and to be diligent in their duties.
Ing. William Ahenkorah, the District Manager for ECG Juapong District, which is under the Tema Region cautioned the staff to inform and educate customers that ECG has gone cashless and that they should show them how to make cashless payments and to never take money from customers in a bid to make their payments for them.
He also added that “always be mindful that any act which can be interpreted as contrary to company policy, such as staff not accepting cash payments could mean that the staff can lose their job if found to have gone against the policy.”
The seminar was necessitated by some field workers of the utility service provider who sometimes face threatening instances during their mandated field work. The staff generally expressed appreciation for the seminar.
