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The Public Utilities Regulatory Commission (PURC) has announced that customers who were affected by the vending challenge with ECG’s prepayment system would be compensated.
According to the Commission, compensation for customers begins on Monday, October 24 and ends on Friday, October 28, 2022.
Affected customers are encouraged to visit the district offices of the ECG or the regional offices of the PURC to begin the compensation process.
A statement issued by PURC reads as follows: “after extensive engagement with Management of the Electricity Company of Ghana (ECG), the following measures have been implemented to enable compensation to affected customers:
“…customers who were adversely affected by the ECG prepayment system vending failure are to visit the ECG District Offices in their respective districts and the ECG website (www.ecg.com.gh) …to complete and submit forms for consideration for compensation.”
PURC noted that claims for compensation would be duly investigated by ECG under their regulatory oversight before compensations are paid.
